Frequently Asked Questions

Pharmacists have the clinical training and expertise to safely treat minor ailments, and it is the expectation of the College that all pharmacists who are registered in Ontario maintain their competency to meet the standards of practice. This includes completing a mandatory orientation module to ensure pharmacists understand their ethical, legal, and professional obligations before prescribing for minor ailments. Pharmacists are also expected to stay current with their clinical knowledge through continuing education opportunities, as needed. item.

Minor ailments are health conditions that can be managed with minimal treatment and/or self-care strategies, and lab results are not usually required. These conditions are usually short-term, have a low risk of treatment masking underlying conditions, and only require minimal or short-term follow-up. Additionally, the pharmacist’s assessment of the patient would help determine any medication or medical history red flags that could suggest a more serious condition. If, in their judgment, lab tests were required, the patient could be referred to a primary care provider.

Pharmacists who prescribe medications for minor ailments are required to notify a patient’s primary care provider within a reasonable time to support continuity of care and positive treatment outcomes. If there is no primary care provider, this information is retained on the patient record in accordance with legislation and must continue to be accessible to the patient and their circle of care. Additionally, medications prescribed for minor ailments by a pharmacist will appear on a patient’s electronic health record, available to physicians and other pharmacists across the province.

To be assessed for a minor ailment by a pharmacist, patients only require their Ontario health card to access this pharmacy service funded by the Ministry of Health. If a prescription is issued to treat the minor ailment, similar to prescriptions provided by a physician or nurse practitioner, there may be costs or fees associated with dispensing.

Pharmacists may provide minor ailments services virtually, and must follow the Code of Ethics, Standards of Practice and relevant policies and guidelines including the College’s Virtual Care Policy. Importantly, the pharmacist must first determine that the manner in which virtual care is provided is suitable for the patient assessment and will enable them to meet all legal and professional obligations. Patients are encouraged to speak to their pharmacist to find out what healthcare services they offer and whether they are right for their needs.

You may have your prescription delivered to you (additional fees incurred). You may also pick up your medication at our pharmacy location.  If you prefer to have your prescription filled at your local pharmacy, please disclose all details to the pharmacist during your assessment.

At the time of your booking, you will receive an email with a link to your virtual appointment. At the time of your appointment, please make sure you are in a private and quiet environment that ensures your privacy and allows for easy communication.